Shipping & Return Information


All orders are free of charge and shipped from Düsseldorf, Germany.

Germany

While orders are typically shipped within 2-3 business days and shipping takes 2-3 business days, orders may take longer due to unforeseen circumstances. You will receive an order confirmation email once your order has been successfully placed and additional emails once your order has been shipped and delivered.

Europe

While orders are typically shipped within 2-3 business days and shipping takes 5-7 business days, orders may take longer due to unforeseen circumstances. You will receive an order confirmation email once your order has been successfully placed and additional emails once your order has been shipped and delivered.

TO ALL CUSTOMERS FROM UK: PLEASE NOTE, THAT FROM JANUARY 1ST 2021 YOU HAVE TO PAY DUTY!

International

While orders are typically shipped within 2-3 business days and shipping takes 5-10 business days, orders may take longer due to unforeseen circumstances. You will receive an order confirmation email once your order has been successfully placed and additional emails once your order has been shipped and delivered.

All international orders are shipped Delivered Duties Unpaid (DDU). This means that you, the customer, are responsible for paying your local country's import duties at time of delivery. Placing an order to an international destination serves as confirmation that you understand your responsibility to pay these fees. Unfortunately, we are unable to calculate these fees at time of purchase.

Returns

Orders can be returned within 15 days of the order being placed. The returns within Germany are free of costs. Returns from outside of Germany has to paid by the customer. All returned items must be in new unworn condition with tags still attached. Returned items received in any other condition will be sent back at your expense unless otherwise agreed upon. We are unable to accept returns after 15 days from time of order. You can contact info@beautiful-struggles.com to initiate your return.